SEE THE OUR POLITICS

Payment

We accept Visa, MasterCard, Discover, and PayPal for online orders. We ship your order after your credit card has been authorized, usually the same day. Your card is not charged until your order is shipped. 

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Minimum Order

US 500,00

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Shipping

U.S. Shipping Free
Includes Guam, Puerto Rico, and U.S. Virgin Islands.

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About International Shipping

• All the products we sell are stocked here in our warehouse, and we take great care in packing overseas shipments.

• Secure web shopping is guaranteed. Your credit card safety is assured through encryption.

• We welcome questions. Our friendly International Department will quickly answer your e-mail.

• In the rare case that we've made a mistake with your order, we correct the error at no charge. We also insure your packages, so if one does not arrive we will reship it to you at no charge.

 

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Shipping Rates

International shipping cost is determined by the weight of the package, the shipping method, and the destination. Our website shows you the shipping cost before asking you for payment information.

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Duties and Taxes

On international orders, the recipient is responsible for payment of any applicable duties, taxes and other fees. Please contact us for information on duties and taxes.

For Cites, is of US 75,00.

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International Shipping Options

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USPS Priority International

• Typically delivers in 7-14 days.

• Tracking is provided.

 

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Cites Products

 

Convention on International Trade in Endangered Species of Wild Fauna and Flora CITES is an international agreement between governments to ensure that international trade in specimens of wild animals and plants does not threaten their survival.

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This agreement applies controls to the international trade of certain animal and plant species and some of the species of our wood are included in the CITES legislation. Therefore, in order to buy or sell them, it’s needed a special permit.

The wood species which are included in the appendixes of CITES can been sold inside the EU (between European countries) without this requirement.

The exception is the specie Dalbergia Nigra, which needs the CITES document in all the cases. All the products which need this special permit when being exported outside the European Union, will have an extra fee related to the CITES transaction.

This fee will be paid for each document CITES of exportation outside the EU, no matter the number of pieces.

 

The fee for each sent, without limit of pieces, is of US 75,00.

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RETURNS

 

Please examine your purchase immediately upon receipt.

Aside from customized items, you are welcome to return any item for any reason so long as you obtain a Return Merchandise Authorization (RMA) within 4 weeks of receiving it. Customized items are eligible for return only in the case where the service was performed incorrectly or the item arrived damaged. 

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Our Sales team will review your request and, if approved, you will receive an email telling you that we are “Waiting for your

All returns must be unworked and in resale condition. We do not accept returns on items customized by CENTERPIECE TONEWOODS unless we have made an error.

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Customers will be charged return shipping costs (normally higher than the original shipping cost) on refused packages that do not have a return authorization.

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Contact Us

 

E-mail: contact@cptonewoods.com

Telephone: 1-855-722-8499